Bunyon, I guessing your 1 of the millions who has AOL, it sounds like your geting knocked off by in coming calls, if so go into your connections area(numbers that dial out to the internet) click advanced, or edit somewhere in there, it's been a while since I had AOL. Next look for somthing saying disable call waiting or somthing. Just uncheck the area that sounds like call waiting. Remember it's been a while since I had AOL, my last version was 5.0.
If you want, lol, you could call Gay O L and talk to someone in India, but I personaly could not endure that kind of pain.
Good luck